5 Reasons Your GMC Intellilink Touch Screen Doesn't Work - My Car Makes Noise (2024)

The GMC IntelliLink touch screen is a key feature of the IntelliLink infotainment system, providing drivers with access to a range of entertainment, navigation, and communication options.

The touch screen on your GMC IntelliLink may not be working due to software glitch, damaged screen, or faulty wiring. In this article, we’ll explore the most common reasons why the touch screen may not be functioning properly and provide some tips to help you get it working again.

5 Reasons Your GMC Intellilink Touch Screen Doesn't Work - My Car Makes Noise (1)

Contents

About the GMC IntelliLinkinfotainment System.

The GMC Intellilink infotainment system is an advanced in-car infotainment system available with many new GMC vehicles. It helps you access and control device settings, connect and interact with other channels, and access content like music, phone calls, navigation, and more. While this system is very intuitive and reliable, you may find that your touch screen becomes unresponsive at times.

GMC Intellilink provides its users with an intuitive and integrated infotainment system, and it’s no wonder the GMC Intellilink touchscreen experience is desired and sought after. From navigation to radio and audio streaming, the Intellilink system does an excellent job of providing a streamlined, user-friendly service.

However, for all of its benefits, there is also an unfortunate downside to using the GMC Intellilink touchscreen feature: it can occasionally stop working. That makes it all the more frustrating when you’re trying to use the Intellilink screen for entertainment or navigation needs in your car, and the screen needs to be more responsive.

Why is your GMC intellilink screen not working?

To get to the bottom of this problem, it’s essential to identify the potential causes behind why your GMC Intellilink touch screen may not be working. There can be a few different reasons, and we’ll take a closer look at them here:

Reason 1: Outdated Version

An outdated version is one of the most common reasons for a GMC Intellilink touch screen not working correctly. It could be why it needs to be fixed if you still need to update the software in your GMC Intellilink infotainment system. To rectify this issue, edit the GMC Intellilink software by downloading the latest version from the GMC website.

Reason 2: Blown Fuse

A blown fuse is another potential issue causing your GMC Intellilink touch screen not to work. If you have a blown fuse, it can affect the audio system and the touchscreen display. You’ll need to check the vehicle’s fuse box to confirm whether a fuse is an issue. Remember to always disconnect the negative terminal before checking any fuses.

Reason 3: Connection Issues

If the connections between the infotainment system and the cables are loose or broken, it could also result in a GMC Intellilink touchscreen not working. To fix this, carefully inspect the connectors to ensure they are connected tightly and without any breaks.

Reason 4: Poor Wiring

The cables between the infotainment system and the touchscreen display can become faulty due to poor wiring or other issues. If so, you’ll likely need to replace them to get your GMC Intellilink screen working again.

Reason 5: Corrupted Files

Finally, corrupted audio files or corrupt memory due to a virus attack can sometimes cause a GMC Intellilink touch screen not to work. In this situation, you should run a scan on your infotainment system to detect any potential viruses and then uninstall any recently installed software.

If your GMC Intellilink touchscreen isn’t working, you should now better understand some of the potential causes. Always check for outdated software, blown fuses, wiring problems, and corrupted files before attempting any other repairs. If you’re still having trouble, it’s best to get it checked by a professional technician.

5 Reasons Your GMC Intellilink Touch Screen Doesn't Work - My Car Makes Noise (2)

How to Fix GMC Intellilink

Let’s take a look at the few ways to fix GMC intellilink

Fix 1: Check for Updates

Your GMC Intellilink touchscreen not working could be caused by an outdated software version. First, check the GMC owner portal to make sure that your Intellilink is up to date. This can usually be done with a USB or a Wi-Fi connection. You should also ensure the infotainment system is correctly connected to your vehicle’s audio system, which can sometimes cause touchscreen issues.

Fix 2: Clean the Screen

If you’re having trouble using your GMC Intellilink touchscreen, try cleaning the screen with a soft cloth or cotton swab and a mild cleaning solution. Use the cleaning solution sparingly, as too much liquid can damage the touch screen.

Fix 3: Reboot

Sometimes, a reboot will do the trick. To reboot your Intellilink, hold the power button for about 15 seconds, then wait for the system to restart.

Fix 4: Inspect the Wiring

Your Intellilink touchscreen may not work due to a loose or damaged wire. Inspect all cables connected to the Intellilink and ensure that everything is securely fastened and in working order.

Fix 5: Check the Fuses

The issue may lie in the vehicle’s fuse box. Check all the fuses related to your GMC Intellilink and replace any blown.

Will Resetting the Screen Help?

Resetting the screen on your GMC IntelliLink touch screen may help fix certain issues such as frozen or unresponsive screens, or if the system is not functioning properly, It does so by clearing stored preferences and glitchy settings.

How to Reset Your GMC Infotainment System

Let’s take a look at the step-by-step instructions on how to reset your GMC Infotainment System and resolve common issues:

Step 1: Turn on your car and wait for the system to start entirely.

Step 2: Connect to the Wi-Fi signal.

Step 3: Open the Settings menu.

Step 4: Select “Reset” and confirm the choice to complete the process.

Can You Fix the GMC Touch Screen Yourself?

The good news is that you can fix the GMC Intellilink Touch Screen yourself as long as you have the right tools and know-how. While taking your car to an authorized repair shop is recommended, this can be expensive. By following these steps, you can save time and money and possibly fix the screen problems independently.

First, you’ll want to determine the underlying problem with your GMC Intellilink Touch Screen. Are the buttons on the touchscreen responding sluggishly? Is the screen lagging or not functioning correctly? You should figure out the root cause before attempting to fix it yourself.

Next, try to reset the GMC Intellilink Touch Screen. To do this, press and hold down the power and “A” button together. This should reset the touch screen and start it up again. If this doesn’t help, you should check the connections between the wiring and the touchscreen.

In addition to these steps, you should ensure your GMC Intellilink Touch Screen runs the latest software update. This can be a great way to fix any current issues and ensure that your GMC Intellilink Touch Screen is running with the latest features and apps.

Finally, if the above steps do not correct the issue, you may need to take your car to a professional. It is always important to remember that you should only attempt to fix the GMC Intellilink Touch Screen yourself if you are comfortable with the process. Otherwise, taking your car to an authorized repair shop to get the screen fixed professionally is always a great idea.

By understanding the root cause of the problem, resetting the GMC Intellilink Touch Screen, and ensuring it has the latest update, you will be able to fix the GMC Intellilink Touch Screen yourself, most likely.

5 Reasons Your GMC Intellilink Touch Screen Doesn't Work - My Car Makes Noise (2024)

FAQs

Why is my GMC IntelliLink not working? ›

If there seems to be a problem with the IntelliLink system, it could be because it is running on outdated software. Check for current updates by finding 'updates' in the system settings. When the problems still persist, GMC drivers can find assistance by calling GMC IntelliLink support at 1-800-462-8782.

How do I reset my GMC touchscreen? ›

Go to the home screen of your GMC IntelliLink and select 'Settings'. Choose 'Return to Factory Settings'. There are three options that will pop up: 'Restore Vehicle Settings', 'Clear All Private Data', or 'Restore Radio Settings'. To do the reset, select 'Restore Vehicle Settings'.

Why is my GMC Sierra radio display not working? ›

If the display and the radio are dead, there's an issue with the entire system. It may be a bad fuse, or a bug within the system. Many GM owners said that either resetting the radio or disconnecting and then connecting the battery does the trick.

Why is my infotainment system not working properly? ›

A malfunction in the power source of the car can also cause the infotainment system to fail. Some of the common reasons why the infotainment system won't turn on because of the power source failure include blown car fuse, wiring issues, blown valves or lack of power to operate the system.

How do I reset my IntelliLink screen? ›

Navigate to your GMC IntelliLink home screen and click on 'Settings' Select 'Return to Factory Settings' You'll be offered three options: Restore Vehicle Settings, Clear All Private Data, or Restore Radio Settings. For our purposes, select 'Restore Vehicle Settings'

How do I update IntelliLink software? ›

To update manually, touch the System tab, then Vehicle Software and finally Updates. Look for System Update under Software Information. It will download any Buick Intellilink updates that are available.

Can factory reset fix unresponsive touch? ›

Here are the steps to fix Android screen not responding to touch due to technical reasons.
  1. Restart Android Phone/Tablet. ...
  2. Turn on Safe Mode. ...
  3. Test Phone Affected Part. ...
  4. Turn off Developer Options. ...
  5. Reset Device to Factory Settings. ...
  6. Control Device via Facial Movements or Voice Commands. ...
  7. Remove Memory Card & SIM Card.

Why is my car radio display not working? ›

Check to see if your car stereo has a dimmer setting, which can disable the display. If the car audio system does have this setting, try adjusting it to the different dimmer settings. The car stereo may not function properly if the connectors between the receiver and the front panel are not clean.

Is there a way to reset touch screen? ›

Depending on the device and Android version, the location of this setting varies but is generally at Menu > Settings > Language & keyboard > Touch Input > Text Input. Under Finger touch precision, tap Calibration tool or Reset calibration.

How do I unmute my GMC IntelliLink? ›

Adjust the Volume by turning the Volume knob or pressing the + or – buttons on the back of the steering wheel. Mute the audio with the On/Off audio-power button. Press Sound on the Audio page to adjust your sound and speaker settings.

What is IntelliLink GMC? ›

IntelliLink is GMC's high-tech infotainment system that allows you to connect your compatible smartphone to your vehicle's entertainment system.

What to do when radio screen goes black? ›

Restart Your Car's Infotainment System

A quick fix for this issue is to restart your car's head unit. You can do so by turning off the ignition in your car and waiting for the head unit to turn off automatically. After that, restart your car and let the infotainment system turn back on.

How do I get my car stereo touch screen to work again? ›

Guide To Fixing an Unresponsive Touch Screen Car Stereo
  1. Step 1: Try Rebooting the Stereo. The first thing you should attempt is rebooting the stereo. ...
  2. Step 2: Check the Wiring. ...
  3. Step 3: Clean the Screen. ...
  4. Step 4: Perform a Clean Factory Reset. ...
  5. Step 5: Replace the Stereo.
Apr 13, 2022

How do I reset my GM infotainment? ›

General Motors

Includes Cadillac, Chevrolet, Buick, and GMC vehicles. Press the home and fast-forward buttons for at least 10 seconds. Press the Onstar call button, then hang up. Turn the car off, then turn it back on again.

How do you restart your car's infotainment system? ›

Press and hold the power button on the infotainment system (NOT the main car pwr button) for about 5 seconds. (The screen will then display "Starting..." and the infotainment system will reboot.) I tested this in my driveway, and it worked.

How do I update my 2015 GMC IntelliLink software? ›

Under the “System” tab, go to the “Vehicle Software” section and look for “Updates” Choose “Software Information” and then look for “System Updates”

How do you know if your car needs a software Update? ›

You can often check for software updates through your car's infotainment system. Look for a software update or system information section. Alternatively, give your local car dealership a call and have them check your VIN number. They will be able to tell you if your vehicle is up to date with latest software.

What is a vehicle software Update? ›

What are vehicle software updates? Vehicle software update technology allows specific software updates for certain vehicle components to be downloaded and installed over a wireless connection. This technology provides a convenient way to update your vehicle with the latest available software.

What can I do about unresponsive touch screen? ›

On most phones, press your phone's power button for about 30 seconds, or until your phone restarts. On the screen, you might need to tap Restart .

Why did my touchscreen suddenly stop working? ›

Sometimes, a touch screen will stop responding due to built-up dirt and grime or problems with the case or screen protector. Since this is pretty easy to either deal with or rule out, it's a good idea to thoroughly clean your device if a reboot doesn't do the trick.

What happens if your touchscreen stops working? ›

However, it's often one of the most successful ways to fix an unresponsive touch screen on Android. Restarting your phone shuts down and refreshes all background services, which could have crashed and led to your issue. Press and hold the Power button to display the power menu, then tap Restart if you're able.

What is Ghost Touch? ›

In ghost touch, your smartphone responds to some touches that you have not made. Such touch could be a random touch where a part of the screen or the whole screen gets frozen. Usually, this issue occurs when you have put your phone on charging and, in between, you are using it.

How do I test my touch screen? ›

Touch-screen test: *#*#2664#*#*

Input *#*#2664#*#* into the dialer to test the touch screen's performance. This test is useful if you've noticed your touch isn't functioning as it should. It's also great for testing a phone for resale because you want to make sure there aren't any dead zones on the touch screen.

Why isn t my gmc IntelliLink Bluetooth not working? ›

A problem may be caused by your phone's or vehicle infotainment system's software. Be sure you have the latest software version for your phone. If you've updated your phone and are still experiencing Bluetooth calling concerns, try deleting your phone's pairing and then pairing it again.

How do I unmute my system? ›

Use Ctrl+Spacebar to unmute.

Why is my car radio silent? ›

If the amp fuse is blown, that is probably the reason that you aren't getting any sound out of your car radio. In some cases, a broken wire or bad connection in the speaker wires where they pass through into a door can also cut off the sound altogether rather than just cutting off the sound to one speaker.

How do I watch Netflix on myGMC IntelliLink? ›

You Can Watch Movies on GMC IntelliLink

Therefore, the simplest way to watch movies on GMC IntelliLink is by connecting your smartphone or tablet to Intellilink and then launching your favorite video player or streaming application like Netflix on your device.

What can you do with GMC IntelliLink? ›

Listen to music, binge the latest podcast or get news, sports or weather directly from the available In-Vehicle apps on your GMC Infotainment System.

What causes sudden black screen? ›

The black screen of death is a critical system error that causes your computer screen to display all black. The system error forces your operating system to shut down because it can no longer safely function. The black screen of death can be caused by several factors, including hardware or software issues, or malware.

What causes my screen to go black? ›

The two most common reasons your monitor is repeatedly blacking out for a few seconds are faulty cables and outdated drivers, both of which are easy to check and fix.

What would cause screen to go black? ›

The screen's LCD connectors may be loose. There is a critical system error. You may have installed incompatible apps. The phone may have been overcharging for a long period of time.

Why is my car screen glitching? ›

A car infotainment screen flickering may happen due to a crack, scratch or dent on the display that may affect internal wiring. Excessive load, moisture or heat can cause damage to the infotainment screens and affect their performance.

Can a car radio screen be repaired? ›

You may be hesitant to have it replaced because of the cost of labor. If you're here, you may be wondering if you can take care of the touch screen radio replacement yourself. The good news is you absolutely can replace a touch screen radio yourself! All you need is some basic knowledge of your car's radio system.

How do I unlock my GMC infotainment system? ›

Dial 1-800-537-5140 to connect with GM's toll-free radio hotline. Once you're connected, you'll be asked to provide your vehicle's radio identification number, along with a special dealer access code. You'll then be rewarded with a 4-digit retrieval code, which will allow you to unlock your radio.

How do I reset my GMC IntelliLink? ›

Go to the home screen of your GMC IntelliLink and select 'Settings'. Choose 'Return to Factory Settings'. There are three options that will pop up: 'Restore Vehicle Settings', 'Clear All Private Data', or 'Restore Radio Settings'. To do the reset, select 'Restore Vehicle Settings'.

How long does it take to reset car monitors? ›

Driving 4-7 days in city and highway usually resets the monitors. Vehicle must meet basic operating criteria and complete its manufacturer drive cycle for a particular monitor. Check your owner's manual for drive cycle information.

Why isn t my GMC IntelliLink Bluetooth not working? ›

A problem may be caused by your phone's or vehicle infotainment system's software. Be sure you have the latest software version for your phone. If you've updated your phone and are still experiencing Bluetooth calling concerns, try deleting your phone's pairing and then pairing it again.

Why did my car Bluetooth suddenly stop working? ›

Start by making sure that both the smartphone and the audio system are ready for connection. In certain cases, the problem can be as basic as the Bluetooth feature accidentally being turned off. Check the settings for both devices to see if the Bluetooth option is on and that they are in discoverable mode.

Why is my phone connected to my car but not playing music? ›

Check that the volume is up on your phone and car or accessory. Check that other devices paired with your phone aren't playing the music. Check that Media audio is turned on: Open your phone's Settings app.

How do I reset my GMC Bluetooth? ›

After removing both connections:
  1. Turn the vehicle off.
  2. Open and close the vehicle door.
  3. Wait two minutes.
  4. Pair your phone to the vehicle again.

How do I watch Netflix on my GMC Intellilink? ›

You Can Watch Movies on GMC IntelliLink

Therefore, the simplest way to watch movies on GMC IntelliLink is by connecting your smartphone or tablet to Intellilink and then launching your favorite video player or streaming application like Netflix on your device.

What does GMC Intellilink do? ›

What Is IntelliLink. IntelliLink is GMC's high-tech infotainment system that allows you to connect your compatible smartphone to your vehicle's entertainment system. This system first started out in the 2012 GMC Terrain SUV and has been spreading across the lineup due to its popularity and convenience.

How do I reset my 2016 GMC IntelliLink? ›

How to Reset the GMC IntelliLink?
  1. Navigate to your GMC IntelliLink home screen and click on 'Settings. ...
  2. Select 'Return to Factory Settings. ...
  3. You'll be offered three options: Restore Vehicle Settings, Clear All Private Data, or Restore Radio Settings. ...
  4. When prompted to either Continue or Cancel, click 'Continue.

Can I upgrade myGMC IntelliLink to Apple CarPlay? ›

Upgrade your GMC IntelliLink system by installing the CarPlay features on your own. This will require you to have a new HMI Module, Radio Module and a USB Hub from MVI installed on your vehicle. This upgrade is only compatible if your vehicle's option code is IO5 or IO6.

How do I manually unmute? ›

Use Ctrl+Spacebar to unmute
  1. On Windows, press and hold Ctrl+Spacebar. On Mac, press and hold Option+Spacebar. You'll see an alert regarding temporary unmute. Check to make sure you're unmuted.
  2. When you release the key combination, your mic will be muted again.

How can I unmute my system? ›

To quickly unmute, hold down the keys Ctrl+Spacebar (Windows) and Option+Spacebar (Mac). Release keys to go back to muted state again.

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